When I last left you nearly two weeks ago, I was expressing my extreme displeasure with Gitzo for the lack of a response in addressing my broken tripod. This wasn’t merely an isolated incident with the “Industry Standard for Excellence” but instead it was the proverbial last straw for me. One commenter wholeheartedly agreed and thanked me for pointing out that the emperor, indeed, had no clothes. The folks at Gitzo, on the other hand, “thanked” me for – in their words, “ripping them a new one.”
Other readers believed I was being a bit unfair. After all, how about my beloved Righteous Set of Sticks? OK, fair enough. The Righteous Set of Sticks, however, is now officially semi-retired and it only managed to
attain a long life by cannibalizing parts and pieces from my other crippled Gitzo tripods.
After reaching out to a contact I had in Gitzo’s upper management, I did eventually get the parts I had been requesting for the past month. I am grateful for the help, but it’s too little too late, I’m afraid. It should never have gotten as far as it did.
In the meantime, I’ve accepted a sponsorship offer from Really Right Stuff. When I return from Iceland in a few weeks, I’ll be using their products – including tripods – exclusively. Really Right Stuff makes the best camera support products in the business. Their tripods, ballheads, and camera and lens plates aren’t cheap, but when did I ever complain about the price of Gitzo tripods? Well, that would be never. I’m only interested in equipment that works, so I don’t have to think about it. I only want to focus on creating great images.
And when something does go wrong and breaks – and let’s face it, all photo equipment will have problems eventually – I want someone on the other end of the line who is going to help me get it fixed ASAP. I’m pretty tough on my equipment due to the amount of time and the way it’s used. Really Right Stuff, because of the quality of their products and their commitment to customer service, is the best partner for my business at this time.
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